You don’t just treat your VIP members like that.
Mind you we also spend a lot of money here, and we are VIP status. He even apologizes, but we were not given anything in return for the inconvenience. Bryan also said my current number isn’t in their system/my account, but Choctaw texted me THIS MORNING? He says, and I quote, “this was your fault.” Choctaw’s website even says you can check in ANYTIME after 3pm. We’ve never had to call in before we came our previous stays before. We often visit here, not with many good experiences, but this might’ve been the worst.
We didn’t get a SINGLE text or call about a confirmation, and the number he texted wasn’t even ours OR the one on file that he continuously argued. Turns out the “host of our room” named BRYAN cancelled because he “called and texted us several times” in the morning to confirm if we’re still going. We called the front desk, and they said they don’t even know what was going on. Halfway to the resort, packed and ready, it said the reservation was cancelled.
